Service Policy

· 24-hour customer service online

You can contact us in real time via newsletter or email. Our customer Service manager will get back to you as soon as possible after receiving your message.

· Refund is available within 2 days

Within 2 days of placing your order, you can request a refund for no reason.
Just let us know what you need by email.
You will receive a refund all immediately.

· The package will be on the plane within 3 days

Within 3 days after you place your order. We make sure your package gets on the plane. The fastest delivery to your hands.

·30 days for return and exchange

For new members:

You can request a return or exchange by emailing us within 30 days of receipt. We will send you instructions for returning your jewelry.
Please note that return shipping is your responsibility. But don't worry, we will still reimburse you 2-10 times the shipping cost you are responsible for as well as other damages in the form of a voucher.

If, for an exchange, we will cover the shipping cost of sending you the new product again. All products on sale can be exchanged. We apologize for making your experience with the product unsatisfactory. We will reimburse you 2-10 times the cost of your order for this purchase as well as any other damages in the form of a voucher. 
Once we receive your returned item, we will issue a refund, minus shipping charges.

For Returning Members:

If you are a repeat customer (someone who has purchased our products in the past from other Lotteds sites or other affiliate sites).

We thank you for shopping with us again. Recognizing and monitoring us. We are thankful to have your support to make it worthwhile for us to keep existing and working hard. In order to give back to our old members and to give our old members full respect and recognition.

As long as there is a good reason to be dissatisfied with our jewelry. Instead of asking you to return the item, we will simply send you a new piece of jewelry as a replacement or a direct refund.

· Permanent free replacement parts (lifetime warranty)

All our jewelry is handmade. From concept to drawing to production, it's all done by hand. Every object is invested in the efforts of designers and craftsmen.
Therefore, most of our jewelry. You can repair them by hand in the future. If you want to adjust the size or replace the parts. We can send you free parts videos to teach you how to repair.

Questions about the After-sales returns should be sent to us at [email protected]